Lucky Ones Casino Terms & Conditions

These Terms & Conditions apply to your access to and use of the Lucky Ones Casino website, games, account facilities and related services. They should be read together with any rules, notices, privacy information, responsible gambling material and promotion-specific terms published on the website. If there is a difference between these general terms and terms that apply specifically to a game or promotion, the specific terms will generally apply to that game or promotion.

You must use the website lawfully and in accordance with these terms. If you do not agree with any part of them, you should not use the website or its services. Lucky Ones Casino may update these terms from time to time. Updated terms will apply from the date they are made available, unless a different effective date is stated. You should check this page regularly so that you remain aware of the current requirements.

The website is intended for people who are legally permitted to participate in online gambling in their location. Gambling laws vary between Australian states and territories and may also apply differently depending on where you are physically located. You are responsible for understanding and complying with the laws that apply to you. Access must not be attempted from a location where online gambling or the relevant service is unlawful.

Eligibility and account registration

• You must meet the minimum legal age and any other eligibility requirements that apply in your location.
• You must provide information that is accurate, complete and current when creating or maintaining an account.
• You must have only one personal account unless an exception is expressly approved.
• You must keep your login details private and must not allow another person to use your account.
• You must tell us if information connected with your account changes or becomes inaccurate.
• You must not create an account on behalf of another person or use an account belonging to someone else.

You may be asked to complete identity, age, address, payment or other verification checks. These checks help protect players, prevent fraud, support responsible gambling and meet legal obligations. An account, transaction or withdrawal may be restricted while checks are being completed. If requested information is not supplied, or cannot be verified, access to some or all services may be limited or an account may be suspended or closed.

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms may include eligibility requirements, activation steps, qualifying games, wagering conditions, expiry dates, maximum values, payment rules and restrictions on use. You should review the full conditions before accepting or participating in an offer. A promotion must not be accepted if you do not understand its requirements.

Lucky Ones Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Consider setting personal deposit, spending, session or loss limits before you play. Keep track of the time and money you spend, and take regular breaks.

• Do not gamble with money needed for rent, bills, food or other essential expenses.
• Do not chase losses or increase stakes because you feel due for a win.
• Do not gamble when affected by alcohol, drugs, stress or strong emotions.
• Do not borrow money or sell possessions to fund gambling.
• Use available account controls, breaks or self-exclusion options if your gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your health, finances or relationships.

You may request a break, account restriction or self-exclusion in accordance with the options available through the website. Restrictions may affect access to games, deposits, promotions or account functions. You should not attempt to open another account or use another person’s account during a restriction period. If you believe someone else may be gambling through your account, take steps to secure it and contact the relevant support channel.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe this is necessary for security, verification, responsible gambling, legal compliance, suspected fraud, payment concerns, breach of these terms or protection of the website and its users. Where permitted, we may explain the reason for an action. Closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, unlawful conduct or outstanding verification.