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Privacy Policy
This Privacy Policy explains how Lucky Ones Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand what information may be handled and the choices available to them. By using the website, players should read this policy together with the applicable website terms and any notices shown during registration or account activity.
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Information we may collect
Lucky Ones Casino may handle information that identifies a player, relates to an account or is connected with use of the website. The information collected depends on the services used, the actions taken on the website and the information needed to meet operational, security and legal requirements. Some information is provided directly by a player, while other information may be generated automatically when the website or account is used.
In this review
Account and identity information
This may include a player’s name, date of birth, username, password details, contact information, country or state of residence and other information supplied during registration or account management. We may also handle information relating to player preferences, responsible gaming settings, communications and interactions with customer support.
Verification information
To help verify identity, age, location or account ownership, we may request documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks completed through suitable verification processes. Verification information is handled for account security, anti-fraud controls and compliance with applicable obligations.
Payments and transactions
We may collect or receive records about deposits, withdrawals, wagers, wins, losses, payment methods, transaction references and related account activity. Payment information may be processed by payment providers or other service partners. Where appropriate, we may receive confirmation or limited payment details without receiving or storing complete payment credentials.
Technical, device and usage information
When a player visits or uses the website, technical information may be recorded. This may include an IP address, device type, browser type, operating system, language settings, approximate location, pages visited, session information, referral details and records of website interactions. We may also use cookies and similar technologies to support website functions, remember preferences, understand usage and improve security.
How we use personal information
Personal information is used only for purposes connected with providing, managing, securing and improving the website and casino services, or for purposes that are explained when information is collected. The main purposes may include the following:
- Creating, maintaining and managing player accounts.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming identity, age, location and account ownership.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, preventing and investigating suspicious, prohibited or unauthorised activity.
- Providing customer support, responding to questions and resolving account or transaction issues.
- Sending service messages about accounts, security, transactions, changes or important website information.
- Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
- Understanding how the website is used, maintaining performance and improving features, content and player experience.
- Meeting legal, regulatory, tax, accounting, record-keeping and other applicable obligations.
- Protecting the rights, property, safety and security of players, the website and relevant service providers.
Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to legal, security and operational requirements. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, communications or verification records. The applicable retention period can vary depending on the type of information and the reason it was collected.
Cookies, service providers and information security
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. Lucky Ones Casino may use cookies that are necessary for account access, authentication, security, navigation and core website functions. Other cookies may help remember preferences, measure website performance, understand general usage and support relevant communications.
Players can manage or restrict cookies through their browser settings. Blocking or deleting certain cookies may affect account access, website features or the way some services work. Browser settings can also provide information about cookies already stored on a device. Where a separate cookie notice or preference tool is provided, it may offer additional choices.
Sharing information
Personal information may be shared where reasonably necessary to operate the website and provide services. Recipients may include payment and transaction providers, identity and verification providers, technology and hosting providers, fraud and security services, customer support providers, professional advisers and other service partners. These parties should receive only information needed for their relevant function and are expected to handle it appropriately.
Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect the safety and security of the website or players, to investigate suspected fraud or unlawful activity, or as part of a business change. We do not use personal information for unrelated purposes without an appropriate basis or notice.
Security and overseas handling
Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security, so players should use a strong password, keep login information private and contact support promptly if account activity appears unusual.
Some service providers may handle or store information outside Australia. Where information is transferred or accessed in another country, appropriate steps may be taken to protect it and to support compliance with applicable privacy requirements. The safeguards used can depend on the provider, the type of information and the service being supplied.
Your privacy rights and how to contact us
Players may have rights in relation to the personal information held about them. These rights can depend on the circumstances, the type of request and applicable privacy requirements. A request may need to be checked before it is completed so that information is not disclosed to the wrong person.
Making a data request
To exercise data rights or ask a privacy question, contact support@luckyones-casino.click. Players may use this address to request access to their personal information, ask for inaccurate or incomplete information to be corrected, request deletion of their data where deletion is permitted, or withdraw consent to marketing communications. A request should clearly describe what is being requested and include enough information to help locate the relevant account.
- Access: ask for confirmation of whether personal information is held and, where appropriate, a copy or explanation of that information.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
- Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it.
- Marketing consent: withdraw consent to promotional emails or other marketing communications. Service and account messages may still be sent where they are necessary.
- Questions or complaints: raise a concern about how personal information has been collected, used, stored or shared.
Requests will be considered within a reasonable timeframe. In some cases, a request may be refused, limited or delayed where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. If deletion is not possible, we will generally explain the relevant reason where appropriate. Closing an account does not automatically remove every record, because some information must be retained for a period required by law.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or continuing to use the account after an update.
